Program Management Life Cycle Support

Our program management life cycle approach enables us to manage multiple programs and/or projects for our clients with optimal results. Through each phase of any project, STGS understands the intrinsic value of efficient program management delivery. We consistently exceed time-based requirements saving time and money for our clients.
 
Capabilities
  • Integrates Program Management Book of Knowledge (PMBok)
  • Provides business process mapping
  • Develops policy and documentation
  • Delivers change management
  • Ensures performance management
  • Delivers integrated master schedule
  • Leverages the Project Management Body of Knowledge (PMBOK®) set of standard terminology and guidelines for project management
 
Specific Examples
  • Account Management (creation, modification and deletion)  
  • Service Level Management to define, monitor, and correct performance levels
  • Request Fulfillment to resolve customer requests 
  • Incident Management to restore service 
  • Problem Management to manage IT risk 
  • Change Management to process IT service requests 
  • Configuration Management to control infrastructure changes
  • Release and Deployment management to rollout new services