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Project Highlights

Agricultural Based Fortune 100 Company

One of only seven vendors corporately sanctioned to provide a wide range of Tier 1, 2, and 3 support for the corporate Home office IT infrastructure (e.g. servers, networks, main frames, websites, databases, applications, and automated business systems) which services 7,300 on-site employees.
 
Exclusive provider of Knowledge Management (KM) solutions and KM tool development:
  • Maximizes out-of-the box solutions (vice risky external coding), business analysis driven requirements, disciplined use of project management principles, and standardized processes to streamline activities, gain efficiencies, and improve effectiveness and performance.
  • Transformed approach to KM and use of SharePoint – elevated over 10+ corporate/vendor suppliers to become sole supplier of KM solutions
  • In first 12 months - delivered solutions for 2,740 site engagements to include: Data tools, metrics and reporting dashboards, workflows, forms and templates, collaboration sites, Wikis, training sites, libraries, discussion boards, planning tools, templates, etc.
 
Primary Helpdesk support provider for ~2000 dealerships across the United States & Canada
 
  • Dedicated Sedona Technologies owned and operated Help Desk – provides server, desktop, applications and operating systems (Microsoft and Unix), database, network, and special project support
  • Migration of over 100 servers (at 30 locations) to new operating systems
  • Developed Service-Level Quality processes – Metrics Analysis, Benchmarking, Continual Improvement Process, Monthly Service Checks, Push Customer Services Surveys, etc.
  • Sedona Technologies Help Desk Service Level Agreement (SLA) performance requirements
    • –  99% of all calls exceeding SLA for initial response
    • –  100% of all priority calls exceed SLA for ticket assignment
    • –  Average ticket resolution exceeds SLAs
 

IBMShort notice request for large scale multi-site project support

  • Sourced, recruited, signed and placed over 150 technical personnel across the US; and coordinated on-site client orientation and training on project details and specific technology and system characteristics - successfully completed in under two months
  • Successfully staffed initial 150 positions on time, met all training deadlines, and ensured complete project staffing readiness by continually meeting all additional staffing needs and requirements through 17 year project lifecycle
 
 
U.S. Army U.S. First Army – Support for First U.S. Army’s SharePoint architecture
Instrumental in supporting transition from SharePoint 2007 to SharePoint 2010
Redesigned, upgraded, and migrated to a totally new SharePoint architecture, environment, location, and supporting infrastructure as part of BRAC relocation
 
  • SharePoint and web applications, databases (DB), data and content, networks and storage devices, and servers (e.g. SharePoint, web front end, applications)
  • Increased integration and SharePoint functionality with user day-to-day operations – performed SharePoint customization and tool adaptions
  • Worked with users to identify SharePoint and Portal operational needs and translated them into validated requirements and technical specifications
  • Integrated SharePoint into other technical domains, customization of SharePoint’s look and feel, and enhanced other functions (such as MS Office calendar)
  • Created custom Windows Form Applications, tailored web-parts, standard templates, and step-by-step procedures and standards
 
US Army Network Enterprise Center (NEC) Rock Island Arsenal (RIA)Provided 75% of program staff across a wide range of Army C4IM services
Support achievements included:
  • 97-98% SLAs met or exceeded
  • Design and installed new Server Farm
  • Migration of 7,000 accounts to DISA Enterprise Email
  • Migration of over 200 NEC and tenant DBs from SQL 2000 to SQL 2008
  • Migration from Oracle to SQL DBs
  • Development of automated tools and new processes to improve visibility, increase performance, and reduce risks
    • Remedy Status and Reporting Dashboard
    • IAVA Status and Reporting Dashboard
    • Automated Network Change Request process
  • Migration to Windows Server 2003 and Windows 7 operating system
  • Design, planning, and implementation of SAN migration to new devices
  • Migration of legacy network (~10,000 devices) to a Army CTNOSC managed network
  • Surge support in response to Base Realignment & Closure (BRAC) relocations to RIA
 
Spirit Partners, Inc.Urgent request to replace staff lost prior to contract award
  • Unexpected award following long protest coincided with critical loss of staff due to attrition
  • In less than a month, we staffed over 23 logistic professional positions in time for contract transition





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