Information Technology Support

STGS has extensive experience in establishing and supporting information technology needs for mission-specific services in unclassified and classified environments. STGS has adopted the IT Infrastructure Library (ITIL) methodology for providing secure information technology management services. Our expert team performs support activities from initial IT requirements analysis throughout the full life cycle of IT service management, continually exceeding customer satisfaction ratings.

We are known for operating in large, high-tempo, high-availability environments 24 hours a day, 7 days a week for 365 days a year with numerous local/remote users in various infrastructures.

Whether on site or remote, we provide network support, security detection and prevention, server expertise, software operating systems and applications support, and end user support for a variety of customers, both federal and commercial.

Capabilities 

• Information Technology Service Management (ITSM) Expertise
• End User IT Support 
• Help Desk Operations Support 
• Network Engineering
• System and Server Administration 
• System Analysis 
• IT Governance 
• Website Development, Administration, and Hosting 
• Web-Based Application Development including SharePoint 
• Business Process Modeling 
• Database Administration 
• Records Management 
• DevSecOps

Specific Examples

• Provides single point of entry, professional on-site and remote IT help desk support services to Federal, DoD and commercial clients
• Delivers reliable, prompt and dedicated IT professionals to monitor, triage, assign (including escalation), and resolve customer requests – to include troubleshooting VPN and VMWare View, network issues, hardware and software issues, and telephony issues