Program Management Life Cycle Support

Our program management life cycle approach enables us to manage multiple programs and/or projects for our clients with optimal results. Through each phase of any project, STGS understands the intrinsic value of efficient program management delivery. We consistently exceed time-based requirements saving time and money for our clients.

Capabilities

Integrates Program Management Book of Knowledge (PMBok)
Provides business process mapping
Develops policy and documentation
Delivers change management
Ensures performance management
Delivers integrated master schedule
Leverages the Project Management Body of Knowledge (PMBOK®) set of standard terminology and guidelines for project management

Specific Examples

Account Management (creation, modification and deletion)
Service Level Management to define, monitor, and correct performance levels
Request Fulfillment to resolve customer requests
Incident Management to restore service
Problem Management to manage IT risk
Change Management to process IT service requests
Configuration Management to control infrastructure changes
Release and Deployment management to rollout new services